Restaurant Phone Etiquette & Catering Call Guide
Every phone call is a first impression — and catering calls are high-value opportunities.
This Restaurant Phone Etiquette & Catering Call Guide gives restaurant leaders a clear, repeatable system for answering phones professionally and confidently, with a strong focus on turning catering inquiries into booked orders.
Designed for restaurants where leaders answer the phone and handle catering calls, this guide helps create consistency, improve guest confidence, and reduce missed catering opportunities.
Inside you’ll find:
- Approved phone greetings and closings
- Hold etiquette and guest-first language
- A simple Call. Connect. Convert. catering framework
- Discovery questions that guide catering conversations
- Conversion language to move guests to action
📄 Digital download | Fully editable | Google Docs & Canva friendly
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Final delivered designs will reflect the approved branding and customization specific to your request and materials provided by your QSR brand.
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